Shopify POS FAQ

Shopify POS is an application that lets you sell your products at markets, pop ups, and in-store. Order processing and accepting payments are all done from your Android phone, iPad, or iPhone. With Shopify POS you can search for a customer’s product, accept payments and print or send their receipt by email.

Download the Shopify POS app from the App Store or Google Play Store. Now you’re ready to add products and start selling.

All you need to start selling is an Android phone, an iPhone, or an iPad; the Shopify POS app; and a product to sell. Shopify POS works with various retail hardware, such as a cash drawer, iPad stand, receipt printer, or barcode scanner, though you can process sales without these items.

Absolutely, your online store automatically syncs with Shopify POS, so you can manage your entire business with Shopify. Adding products or updating inventory with Shopify will update everywhere in real time.

No, you can choose exactly what products to sell online, with Shopify POS, or both.

Shopify works in almost every country and currency. Click here for the list of payment gateways Shopify currently works with.

Shopify POS works with any Android phone, iPhone, or iPad.

Yes, you can have multiple “registers” by using more than one iPad running Shopify POS in your store. Shopify allows for unlimited registers, so use as many devices as you need. You won’t be charged any extra for having more than one register.

Yes, you can have unlimited employees’ using Shopify POS. You can also upgrade your Shopify POS to the Retail Package which includes unlimited point of sale staff PINs so that you can create staff permissions and track your employees’ register usage and sales.

Yes you can have Shopify POS in multiple stores. You can add multiple locations in your store’s admin. You won’t be charged any extra for having more than one store running Shopify POS.

You can accept any method of payment with Shopify POS. If you’re located in the US, UK, or Canada accept payments with the Shopify credit card reader and Shopify Payments. If you are outside the US, UK, or Canada, you can purchase or rent an external credit card terminal from a payment processor to use with Shopify POS. A credit card terminal is any device that allows you to accept credit cards and debit cards. Learn more about popular credit card terminals.

If you are using the Shopify card reader with Shopify Payments, you will pay only the credit card processing fee. If you accept any other type of payment on Shopify POS (e.g. cash, external debit, external credit etc.) you will not pay a transaction fee of any sort.

Yes, if you are on the Shopify or Advanced Shopify plan, you can use gift cards with Shopify POS. Learn more about Gift Cards on Shopify POS.

Yes, you can refund or exchange an item using Shopify POS.

Yes, you can split payments into multiple payment methods, as well as offer partial payments if you’d like your customer to complete their payment at a later time.

The Shopify POS app is available worldwide. There are just two major differences:

1. You will need to purchase the supported hardware through an external retailer.
2. You will need to accept credit cards without the Shopify card reader / Shopify payments.

Shopify POS works with any device that supports iOS 9 and later, or Jellybean and later on Android.

If you are outside of the outside the US, UK, or Canada, you may purchase third-party hardware. A list of compatible hardware can be found here. Please keep in mind, if you are purchasing hardware from this list the model numbers must be an exact match.

If you are located in the US, UK, or Canada you can purchase a Shopify hardware kit that suits all your point of sale needs at our hardware store. We also support a variety of third party hardware. For a list of compatible hardware please visit help.shopify.com/pos/about-pos/hardware/supported-hardware. If you are purchasing hardware from this list, keep in mind the model numbers must be an exact match.

We support a variety of third party hardware. To see if your hardware is compatible, go to https://help.shopify.com/en/manual/sell-in-person/hardware/hardware-overview#model-number-quick-reference. Keep in mind; the model numbers must be an exact match.

The Swipe card reader plugs into your Android phone, iPad, and iPhone through the headphone jack. You can use it to swipe and accept credit card payments. Your customers will sign their names right on your device. This card reader is available in the US and Canada.

The Tap, Chip, and Swipe card reader connects wirelessly via Bluetooth to your iPhone or iPad. You can use it to accept swipe, tap, and chip and PIN credit card payments. This card reader is available in the US and UK.

You’ll pay very low credit card swipe rates using Shopify Payments and the Shopify card reader.

The Shopify card readers can be purchased from the hardware store.

For information on plans, rates, and features please see pricing.

No, you can sign up and use Shopify POS for 14 days without a credit card. At the end of your free trial, you can pick a plan and enter your credit card details.